We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We collect information relating to you including name, company name (where applicable) address, phone number and e-mail address, (‘personal information’); Recipients Name (if provided), Recipients Address (if provided) and Recipients Telephone Number (if provided).
(2) How and when do we collect your personal information?
When you provide information to us by:
(a) registering on the Website for an online account or otherwise contact us to obtain information relating to us or our services;
(b) updating the ‘Your Online Account’, ‘Your Address Book’ or ‘Your Order Details’ section of the Website;
(c) information relating to any transactions carried out between you and us on or in relation to this website and our services, including information relating to any purchases you make of our goods or services -including details of the Order, Name, Address, Billing Address, Email Address, Recipients Name (if provided), Recipients Address (if provided) and Recipients Telephone Number (if provided).);
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (name, email address, contact details);
(e) communicating with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;
(f) any other information that you choose to send to us;
(g) interacting with the Website (see the section below on “Cookies”).
We may collect, store and use the following kinds of personal data:
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including details of the order, delivery address, billing address, email address);
(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (email address and contact details);
(d) any other information that you choose to send to us.
(2) Using your Personal Data
We use your personal information for the purpose(s) for which you provide it to us – including, for example, to:
(a) respond to your enquiries;
(b) handle orders, deliver items and process payments;
(c) contact you about your account and provide you customer service (for these purposes we may contact you via email, telephone, text messages and postal mail);
(d) communicate with you about orders, products, services and promotional offers;
(e) enable your use of the services available on the website;
(f) update our records and maintain any account and online account you may have with us;
(g) improve your browsing experience by personalising the website;
(h) send statements and invoices to you, and collect payments from you;
(i) send you general (non-marketing) commercial communications;
(j) send you email notifications which you have specifically requested;
(k) send to you our newsletter and other marketing communications relating to our business to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(l) enable third parties to carry out technical, logistical or other functions on our behalf.
(m) prevent or detect fraud or abuses of our Website;
(n) market research, reporting, analysis and modelling so as to improve the products and services we provide;
(o) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(p) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services providers, Paypal and Stripe. You should only provide your personal information to Paypal or Stripe after reviewing their privacy policies (available at www.paypal.com and https://stripe.com/gb/privacy).
We will share information with Paypal and Stripe only to the extent necessary for the purposes of processing payments you make via our website.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both \”session\” cookies and \”persistent\” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users\’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
Our payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking \”Tools\”, \”Internet Options\”, \”Privacy\”, and selecting \”Block all cookies\” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
(5) Security of your Personal Data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.
(6) Your Rights
You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(7) Third Party Websites
Our website may contain links to other websites of interest. However, we are not responsible for the privacy policies or practices of third party websites. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.
(8) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(9) Revisions to this Privacy Statement
Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
(10) How to Contact us
If at any time you decide that you no longer wish us to hold or use any of your personal information or wish to change the use to which your personal information can be put, please let us know by emailing us at firstname.lastname@example.org or by post at Food of the Gods, 31 Richmond Square, East Grinstead, West Sussex RH19 2DR.